PALMETTO GBA, Columbia, SC
Web Systems Support Programming Analyst II, December 2005 to Present
Engage in role of project management to assist with the development and creation of web-based applications
Administrator for Domino which runs multiple company web sites and majority of internal applications. Provide on-call support for any outages experienced by company.
Administrator for multiple servers running Windows 2003 and Unix in virtual and non-virtual server environments.
Administrator for Palmetto GBA SharePoint, which includes 150+ SharePoint sites and over 1,400+ users.
Analyze and resolve customer inquiries related to the specialized applications (150+ Lotus Notes/Java apps).
BLUE CROSS BLUE SHIELD SOUTH CAROLINA, Columbia, South Carolina
Help Desk Analyst, May 2003 to December 2005
Responsible for troubleshooting hardware, software applications and connectivity issues in a helpdesk environment.
Provided 100% phone support to internal employees while using professional phone etiquette and troubleshooting skills.
Provided customer service by researching, resolving and responding to customer questions and when needed troubleshoot routine technical service and equipment problems by identifying faults and symptoms using established processes and procedures.
Assisted in training of new employees to ensure that identifying the customer is a comfortable and smooth process.
SCSU EDUCATIONAL FOUNDATION, South Carolina State University, Orangeburg, SC
Data Coordinator, October 2002 to May 2003
Developed and revised forms used for data collection and reporting while ensuring accuracy and completeness of data.
Coordinated system uses and operations between data process staff and agency users.
Managed the collection, formatting, and editing of data for management information reports.
Provided user training and assistance to oversee preventive maintenance, care, and security of equipment.
Designed and modified report forms to coordinate and schedule work between user groups.
Identified system or equipment problems resulting in the inaccurate or incomplete production of data.
OFFICE OF INSTITUTIONAL ADVANCEMENT, South Carolina State University, Orangeburg, South Carolina
Database Administrator / IT Support, December 1999 to September 2002
Provided 2nd level technical support for the Division in Windows 98 & 2000 environment.
Configured, deployed, maintained the inventory, and provided troubleshooting knowledge for all PCs, laptops, and printers.
Demonstrated ability to successfully perform hardware and software problem resolution and technical support services for customers.
Applied excellent technical knowledge of the MS Windows NT/95/98/2000/XP environments, software applications/utilities, and troubleshooting principles.
Implemented new technology and integrated new products/services while establishing policies and procedures for users.
Created, edited, and maintained databases in FileMaker Pro 3.0 to keep track of private gifts to the University and Educational Foundation.
Developed and maintained the Office of Institutional Advancement website.
UNIVERSITY 101, University of South Carolina, Columbia, SC
Data Coordinator, May 1999 to September 1999
Performed data entry into a mailing address database created in FileMaker Pro 3.0.
Enhanced designs and edited the development process of a demographic database in FileMaker Pro 3.0.
Provided technical support for the FYE (First Year Experience) department in Windows 98 & MAC environments.